Reference

Terms and Conditions for Hagy App Accounts

These terms set out how your account works, what we expect from you, and what you can expect from us. Access depends on your local law and whether Hagy App operates in your eligible region — read this before you open an account.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawOne account per personChanges notified in app
Hagy App Terms and Conditions for Hagy App Accounts
HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

These terms include our commitments on how we store and use your account data. We keep only what's needed to run your account and process payments through bKash, Nagad, and Rocket. You can request a copy of your data or ask us to close your account at any time — both requests go through email support, and we'll confirm receipt within one business day. Security on your account is a shared responsibility: we encrypt account data in transit and at rest, but you're responsible for keeping your login credentials private.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable law and payment-provider rules.

Account Security

Your account is protected with OTP verification on login. If you see activity you didn't authorise, contact support immediately — we can freeze the account while we investigate.

Your Rights

You can request access to, correction of, or deletion of your account data at any time. Requests are handled via email support with confirmation sent within one business day.

Terms Changes

When we update these terms, we notify you inside the app before changes take effect. If a change affects how your bKash, Nagad, or Rocket payments are processed, we flag that specifically.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles terms and account queries through three channels. For urgent account issues, live chat gets you a response fastest. For formal requests — account closure, data queries, dispute escalation — use email so there's a written record. All support is in English and covers Bangladesh accounts.

Live Chat Available from the app or site. Use this for quick questions about account rules, payment terms, or what a specific clause means for your situation.
Email Support Send formal requests — disputes, account closure, term-related complaints — to our support email. We respond to terms queries within one business day.
In-App Help The help section inside your account links directly to the relevant terms clause for common issues like payment holds, account limits, and verification steps.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice. If your question isn't here, live chat or email support can walk you through the specific clause.

These terms apply to anyone who opens an account with Hagy App. Access depends on your local law and whether the service is available in your eligible region.

Depending on the breach, we may suspend or close your account. We'll notify you and give you a chance to respond before taking action, except where immediate suspension is required to protect the account.

Yes. Payment disputes — including those via bKash, Nagad, or Rocket — follow the process in the payments section of these terms. Contact support with your transaction reference to start a dispute.

Send a closure request to our email support channel. We'll confirm receipt, process the request, and settle any outstanding balance to your verified bKash, Nagad, or Rocket wallet before closing.

We notify you inside the app before any material change takes effect. For changes that affect how payments are processed, we send a separate notification flagging exactly what's different.

The data handling section of these terms covers what we collect, how long we keep it, and your rights to access or delete it. Our privacy policy provides additional detail and is linked from your account settings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.