Reference

How Hagy App Handles Your Personal Information

Your account, your payment details, and your activity on Hagy App are handled with clear rules about what we collect, why we collect it, and who can access it. Access to our platform depends on your local law and eligible regions in Bangladesh.

Data collected only for account and payment usebKash, Nagad, Rocket transactions handled securelyYour rights: access, correction, deletionNo data sold to third partiesContact support to manage your privacy preferences

Explore the Lobby Read FAQ

DATA SECURITY AND RETENTION

How We Protect and Retain Your Account Data

Security and honest retention practices are the two things that matter most when you trust us with your phone number and payment details. Here is how we handle both.

Account Security

Your account is protected with OTP verification on login. Every session is checked against your registered device and phone number to flag any access that does not match your usual pattern.

Payment Data Handling

Transaction data for bKash, Nagad, and Rocket is encrypted at rest and in transit. We store only what is needed for your account history and for resolving any payment disputes you raise.

Cookie and Tracking Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile lobby is used. You can review cookie settings in your browser at any time.

Data Retention Period

Account data is kept while your account is active and for a period after closure to meet any applicable legal or financial record-keeping requirements. You can request earlier deletion where the law allows it.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct something in your account profile, or ask us to remove your records, our support team handles these requests directly. Reach out through any of the channels below and mention your registered phone number so we can locate your account quickly.

Live Chat Start a chat from your account dashboard. Our support team is available to handle data requests and account privacy queries during operating hours.

Email Support Send your data request to our support address. Include your registered phone number and the specific change or information you need from us.

Help Centre Our help centre covers common privacy questions including how to download your account data, update personal details, or close your account.

What We Collect and Why It Stays With Us

Hagy App Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Hagy App, we collect the information needed to run your account and process payments through bKash, Nagad, and Rocket. This includes your name, phone number, email address, and wallet identifiers linked to your chosen payment method. We log transaction records

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so you can review deposits and withdrawals at any time from your account history. Device and session data — browser type, IP address, mobile OS — help us detect unusual login attempts and keep your account secure. We do not sell, rent, or share your personal
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data with advertisers. Third-party payment processors like bKash, Nagad, and Rocket receive only the data required to complete a transaction — nothing more. If you contact our support team, that conversation is stored so we can follow up accurately. You can request a copy of the
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data we hold on you, ask us to correct inaccurate records, or request deletion subject to any legal retention obligations. Use of this platform is subject to your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on Hagy App

These are the questions our account holders ask most often about how their data is used, stored, and accessed on Hagy App.

We collect your name, phone number, email address, and the wallet identifier you use for bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

We share transaction data only with the payment processor you choose — bKash, Nagad, or Rocket — strictly to complete your deposit or withdrawal. We do not sell or share your data with advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered phone number. We will provide a summary of the data on file for your account within a reasonable time frame.

Yes. Request account deletion through our support team. We will remove your data subject to any legal or financial record-keeping obligations that apply in your eligible region under local law.

Payment identifiers are encrypted in storage and during transmission. We retain only what is needed for your account history and dispute resolution — your full wallet credentials are never stored on our servers.

Your account data is retained for a set period after your last activity to meet legal requirements. After that period, inactive account data is removed. You can request earlier deletion by contacting support directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

How Hagy App Handles Your Personal Information

How We Protect and Retain Your Account Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on Hagy App

01 What personal data does Hagy App collect when I open an account?

02 Does Hagy App share my data with anyone outside the platform?

03 How can I see the data Hagy App holds about me?

04 Can I ask Hagy App to delete my account and personal data?

05 How does Hagy App protect my bKash or Nagad payment details?

06 What happens to my data if I stop using Hagy App?

Privacy Policy

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