Verifying Your Hagy App Account
Verification is how we protect your balance from unauthorised access. Submit a valid national ID or passport through the verification section in your account settings — a clear photo of the front and back is enough. We review submissions and update your account status once the check clears. A verified account unlocks the full withdrawal flow and removes processing holds. Think of
it as the lock on your wallet: one-time effort, permanent protection. If your document upload is unclear or mismatched, our support team will reach out through your registered contact.
- Go to account settings — Find the verification section inside your profile menu and tap to start the ID submission flow.
- Upload your document — Take a clear photo of your national ID or passport — front and back — and upload both images.
- Wait for review — Our team checks the submission. You will see a status change in your account once verification is complete.
- Enjoy full access — A verified account processes withdrawals without holds and keeps your balance protected against unauthorised requests.