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How Hagy App Handles Your Rights and Rules

These legal terms set out what you agree to when you open an account and use Hagy App — covering account conduct, payment handling through bKash, Nagad, and Rocket, and how disputes are managed.

Account TermsPayment PolicybKash & Nagad RulesRegional EligibilityDispute Process
Hagy App How Hagy App Handles Your Rights and Rules
LEGAL CONTACT PATHS

Reach Us About Policy or Account Queries

If you have a question about these terms, need to dispute a transaction, or want to raise a concern about your account status, our support team handles policy queries directly. You can contact us through the channels below — include your registered bKash, Nagad, or Rocket number so we can locate your account quickly and respond accurately.

Team online

Live Chat

Open the chat icon from the lobby or account page. Available during active hours for account, payment, and policy questions.

Email Support

Send your query with your registered wallet number and account details. We respond to policy and legal disputes via email.

Help Centre

Check the policy and account sections of our help centre for answers to common questions about terms, eligibility, and wallet rules.

ACCOUNT AND DATA SECURITY

How We Protect Your Account and Information

Your account security and data handling are taken seriously on our end. We use encrypted connections across all sessions — whether you log in via mobile browser or the Hagy App interface — so your bKash and Nagad details are never transmitted in plain text. We retain account data for as long as your account is active and for a period afterward as required by applicable regulations. You have the right to request a summary of the data we hold on you by contacting support with your registered wallet number.

Encrypted Sessions

All account activity runs over secure encrypted connections. Your wallet credentials and session data are never exposed during login or payment steps.

Data Retention Policy

We keep account records while your account is active and afterward where regulations require it. You can request a data summary through email support at any time.

Account Ownership Rules

Only the registered account holder can operate the account. Wallet numbers must match the account name — mismatches trigger a verification hold on withdrawals.

Right to Request Changes

You can request corrections to your account details or ask us to close and delete your account. Submit the request by email with your registered Nagad or bKash number included.

Common Questions About Our Terms and Policies

Here are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them.

These terms apply to anyone who creates an account and uses Hagy App. Eligibility depends on your local law and the region you access from — we do not determine that on your behalf.

We verify wallet ownership to prevent fraud and ensure withdrawals go to the right person. A mismatch between your wallet name and account name will trigger a manual review before funds are released.

No. All deposits must come from a payment account registered in your own name. Using another person's wallet violates our account terms and may result in suspension.

Contact support by email with your registered wallet number and ask for a data summary. We will respond within a reasonable timeframe subject to applicable data handling obligations.

We post updates to these terms on this page. Continuing to use Hagy App after a change is posted means you accept the revised conditions. Check this page periodically.

Send a closure and deletion request to email support with your account details. We process it subject to any legal retention periods we are required to observe under applicable regulations.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.